{"id":58662,"date":"2022-03-01T16:50:06","date_gmt":"2022-03-01T15:50:06","guid":{"rendered":"https:\/\/www.eurogroupconsulting.it\/2022\/03\/01\/customer-service-innovation-day-virtual-edition\/"},"modified":"2022-10-07T12:07:45","modified_gmt":"2022-10-07T10:07:45","slug":"customer-service-innovation-day-fully-virtual","status":"publish","type":"post","link":"https:\/\/www.eurogroupconsulting.it\/en\/customer-service-innovation-day-fully-virtual","title":{"rendered":"Customer Service Innovation Day &#8211; Fully Virtual"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<a href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=customerserviceinnovationday&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6904441275450560512\" data-attribute-index=\"0\">#CustomerServiceInnovationDay<\/a>[\/vc_column_text]<div class=\"standard-arrow list-divider bullet-top\"><ul>\n<li>An Italian Affiliate of a Big PharmaCo<\/li>\n<li>About 40 people from different departments (Commercial Operations, Customer Excellence, Market Access, Supply Chain, Finance, Digital)<\/li>\n<li>8 Eurogroup Consulting Italy\u2019s facilitators (<b><a href=\"https:\/\/www.linkedin.com\/in\/valentina-bartolo-1b007aa\/\" target=\"_blank\" rel=\"noopener\" data-attribute-index=\"1\" data-entity-hovercard-id=\"urn:li:fs_miniProfile:ACoAAAHKG5QBEozaJs95Vmr2hI4BvVtl9QKxGqc\" data-entity-type=\"MINI_PROFILE\">Valentina Bartolo<\/a><\/b>,\u00a0<b><a href=\"https:\/\/www.linkedin.com\/in\/marina-d-artibale-512533\/\" target=\"_blank\" rel=\"noopener\" data-attribute-index=\"3\" data-entity-hovercard-id=\"urn:li:fs_miniProfile:ACoAAAAUBh4BgrSLc8yJICyFuNUTbOvkldUb6i8\" data-entity-type=\"MINI_PROFILE\">Marina D&#8217;Artibale<\/a><\/b>,\u00a0<b><a href=\"https:\/\/www.linkedin.com\/in\/bastianoruiu\/\" target=\"_blank\" rel=\"noopener\" data-attribute-index=\"5\" data-entity-hovercard-id=\"urn:li:fs_miniProfile:ACoAADEaQacBFVbJgM9hdexOjzIZBEsOazkT4fc\" data-entity-type=\"MINI_PROFILE\">Bastiano Ruiu<\/a><\/b>,\u00a0<b><a href=\"https:\/\/www.linkedin.com\/in\/flavia-ghisoni-62b51190\/\" target=\"_blank\" rel=\"noopener\" data-attribute-index=\"7\" data-entity-hovercard-id=\"urn:li:fs_miniProfile:ACoAABNMF0MB1ME_UfwunDb2Dg5zVfIctHGPfrc\" data-entity-type=\"MINI_PROFILE\">Flavia Ghisoni<\/a><\/b>,\u00a0<b><a href=\"https:\/\/www.linkedin.com\/in\/riccardolaurenza\/\" target=\"_blank\" rel=\"noopener\" data-attribute-index=\"9\" data-entity-hovercard-id=\"urn:li:fs_miniProfile:ACoAABRF8JcBwD9nsFb7YhCa5hCdatT7FLFDoy8\" data-entity-type=\"MINI_PROFILE\">Riccardo Laurenza<\/a><\/b>,\u00a0<b><a href=\"https:\/\/www.linkedin.com\/in\/gianmarco-teruzzi-66366969\/\" target=\"_blank\" rel=\"noopener\" data-attribute-index=\"11\" data-entity-hovercard-id=\"urn:li:fs_miniProfile:ACoAAA6DfmsBndop0Z4uyqnlLtU8hB-Ub9xLE3s\" data-entity-type=\"MINI_PROFILE\">Gianmarco Teruzzi<\/a><\/b>,\u00a0<b><a href=\"https:\/\/www.linkedin.com\/in\/angelo-centrone-755257\/\" target=\"_blank\" rel=\"noopener\" data-attribute-index=\"13\" data-entity-hovercard-id=\"urn:li:fs_miniProfile:ACoAAAAJYHEBP8mhI8GztgAmQbHtI6pmsmDlrA8\" data-entity-type=\"MINI_PROFILE\">Angelo Centrone<\/a><\/b>,\u00a0<b><a href=\"https:\/\/www.linkedin.com\/in\/claudialanzaaltura\/\" target=\"_blank\" rel=\"noopener\" data-attribute-index=\"15\" data-entity-hovercard-id=\"urn:li:fs_miniProfile:ACoAAABogx8BoC8GHc_heBaq5pYC4UDQn_lEaJE\" data-entity-type=\"MINI_PROFILE\">Lanza Claudia<\/a><\/b>)<\/li>\n<li>5 topic tables around key customers (Retail Pharmacist, Hospital Pharmacist, Hospital Account Manager)<\/li>\n<li>2 half days workshop<\/li>\n<li>10 Innovative solutions to improve Customer Service<\/li>\n<\/ul>\n<\/div><div class=\"gap\" style=\"line-height: 10px; height: 10px;\"><\/div>[vc_column_text]And for the first time fully virtual![\/vc_column_text]<div class=\"gap\" style=\"line-height: 10px; height: 10px;\"><\/div>[vc_column_text]<strong>This is our Customer Service Innovation Day!<\/strong>[\/vc_column_text][vc_column_text]<a href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=innovation&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6904441275450560512\" data-attribute-index=\"17\">#Innovation<\/a><a href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=customerserviceinnovationday&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6904441275450560512\" data-attribute-index=\"0\">\u00a0<\/a><a href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=customerservice4_0&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6904441275450560512\" data-attribute-index=\"18\">#CustomerService4_0<\/a><a href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=customerserviceinnovationday&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6904441275450560512\" data-attribute-index=\"0\">\u00a0<\/a><a 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(7)\"><img fetchpriority=\"high\" decoding=\"async\" class=\"preload-me owl-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20768&#39;%2F%3E\" data-src=\"https:\/\/www.eurogroupconsulting.it\/wp-content\/uploads\/2022\/03\/WhatsApp-Image-2022-02-28-at-11.40.31-7-768x768.jpeg\" data-srcset=\"https:\/\/www.eurogroupconsulting.it\/wp-content\/uploads\/2022\/03\/WhatsApp-Image-2022-02-28-at-11.40.31-7-768x768.jpeg 768w\" loading=\"eager\" style=\"--ratio: 768 \/ 768\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"Customer Service Innovation Day\" width=\"768\" height=\"768\"  \/><span class=\"gallery-rollover\"><span class=\"gallery-zoom-ico icomoon-the7-font-the7-zoom-06\"><span><\/span><\/span><\/span><\/a><\/figure><\/div><div data-post-id=\"58658\" data-date=\"2022-03-01T16:48:36+01:00\" data-name=\"unnamed3\"><figure class=\"post\"><a href=\"https:\/\/www.eurogroupconsulting.it\/wp-content\/uploads\/2022\/03\/unnamed3.jpg\" class=\"rollover dt-pswp-item layzr-bg\" data-large_image_width=\"415\" data-large_image_height=\"553\" data-dt-img-description=\"\" title=\"unnamed3\"><img decoding=\"async\" class=\"preload-me owl-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20415%20415&#39;%2F%3E\" data-src=\"https:\/\/www.eurogroupconsulting.it\/wp-content\/uploads\/2022\/03\/unnamed3-415x415.jpg\" data-srcset=\"https:\/\/www.eurogroupconsulting.it\/wp-content\/uploads\/2022\/03\/unnamed3-415x415.jpg 415w\" loading=\"eager\" style=\"--ratio: 415 \/ 415\" sizes=\"(max-width: 415px) 100vw, 415px\" alt=\"Customer Service Innovation Day\" width=\"415\" height=\"415\"  \/><span class=\"gallery-rollover\"><span class=\"gallery-zoom-ico icomoon-the7-font-the7-zoom-06\"><span><\/span><\/span><\/span><\/a><\/figure><\/div><div data-post-id=\"58652\" data-date=\"2022-03-01T16:40:05+01:00\" data-name=\"unnamed\"><figure class=\"post\"><a href=\"https:\/\/www.eurogroupconsulting.it\/wp-content\/uploads\/2022\/03\/unnamed.jpg\" class=\"rollover dt-pswp-item layzr-bg\" data-large_image_width=\"512\" data-large_image_height=\"683\" data-dt-img-description=\"\" title=\"unnamed\"><img decoding=\"async\" class=\"preload-me owl-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20512%20512&#39;%2F%3E\" data-src=\"https:\/\/www.eurogroupconsulting.it\/wp-content\/uploads\/2022\/03\/unnamed-512x512.jpg\" data-srcset=\"https:\/\/www.eurogroupconsulting.it\/wp-content\/uploads\/2022\/03\/unnamed-512x512.jpg 512w\" loading=\"eager\" style=\"--ratio: 512 \/ 512\" sizes=\"(max-width: 512px) 100vw, 512px\" alt=\"Customer Service Innovation Day\" width=\"512\" height=\"512\"  \/><span class=\"gallery-rollover\"><span class=\"gallery-zoom-ico icomoon-the7-font-the7-zoom-06\"><span><\/span><\/span><\/span><\/a><\/figure><\/div><div data-post-id=\"58649\" data-date=\"2022-03-01T16:39:47+01:00\" data-name=\"unnamed (2)\"><figure class=\"post\"><a href=\"https:\/\/www.eurogroupconsulting.it\/wp-content\/uploads\/2022\/03\/unnamed-2.jpg\" class=\"rollover dt-pswp-item layzr-bg\" data-large_image_width=\"512\" data-large_image_height=\"683\" data-dt-img-description=\"\" title=\"unnamed (2)\"><img decoding=\"async\" class=\"preload-me owl-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20512%20512&#39;%2F%3E\" data-src=\"https:\/\/www.eurogroupconsulting.it\/wp-content\/uploads\/2022\/03\/unnamed-2-512x512.jpg\" data-srcset=\"https:\/\/www.eurogroupconsulting.it\/wp-content\/uploads\/2022\/03\/unnamed-2-512x512.jpg 512w\" loading=\"eager\" style=\"--ratio: 512 \/ 512\" sizes=\"(max-width: 512px) 100vw, 512px\" alt=\"Customer Service Innovation Day\" width=\"512\" height=\"512\"  \/><span class=\"gallery-rollover\"><span class=\"gallery-zoom-ico icomoon-the7-font-the7-zoom-06\"><span><\/span><\/span><\/span><\/a><\/figure><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]#CustomerServiceInnovationDay[\/vc_column_text][vc_column_text]And for the first time fully virtual![\/vc_column_text][vc_column_text]This is our Customer Service Innovation Day![\/vc_column_text][vc_column_text]#Innovation\u00a0#CustomerService4_0\u00a0#Leadingpositivetransformation[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":12,"featured_media":58675,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[380],"tags":[],"class_list":["post-58662","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","category-380","description-off"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Innovation Day - Fully Virtual - Eurogroup Consulting<\/title>\n<meta name=\"description\" content=\"Customer Service Innovation Day of Eurogroup Consulting Italy for an Italian affiliate of a Big PharmaCo, for first time fully virtual\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eurogroupconsulting.it\/en\/customer-service-innovation-day-fully-virtual\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Innovation Day - Fully Virtual - Eurogroup Consulting\" \/>\n<meta property=\"og:description\" content=\"Customer Service Innovation Day of Eurogroup Consulting Italy for an Italian affiliate of a Big PharmaCo, for first time fully virtual\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.eurogroupconsulting.it\/en\/customer-service-innovation-day-fully-virtual\/\" \/>\n<meta property=\"og:site_name\" content=\"Eurogroup Consulting\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-01T15:50:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-07T10:07:45+00:00\" \/>\n<meta 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