Although we are now in the “Amazon era”, in many sectors companies still have a traditional approach to customer relations, based on a reactive customer…

There’s a mismatch between what science knows and what business does. As a matter of fact, social sciences have demonstrated for a long time that…

Consumer Goods and Services Markets are facing a deep transformation. The rise of new technologies, such as IoT, Big Data, Mobile, Apps, Wearable tools, has…

Besides the original application of Agile methodologies in IT and digital projects, organizations have started developing agile-change management models, to respond to fast market changes…