- An Italian Affiliate of a Big PharmaCo
- About 40 people from different departments (Commercial Operations, Customer Excellence, Market Access, Supply Chain, Finance, Digital)
- 8 Eurogroup Consulting Italy’s facilitators (Valentina Bartolo, Marina D’Artibale, Bastiano Ruiu, Flavia Ghisoni, Riccardo Laurenza, Gianmarco Teruzzi, Angelo Centrone, Lanza Claudia)
- 5 topic tables around key customers (Retail Pharmacist, Hospital Pharmacist, Hospital Account Manager)
- 2 half days workshop
- 10 Innovative solutions to improve Customer Service
And for the first time fully virtual!
This is our Customer Service Innovation Day!