Thoughts to share - Eurogroup Consulting

Web, Search & Social Listening – How to integrate online and offline evidence to define an effective omnichannel communication strategy and to drive business decisions

ArticlesBy Laura Sciacchitano 28 March 2023

It is now a matter of fact that the Web is one of the most complete, wide and up to date available sources of data and information, where people interact and express their real needs about all possible topics of interest. Being able to collect and understand such information represents an important critical success factor…

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Market Entry Strategy Projects: when PMO can be valuable

Articles, ArticoliBy Laura Sciacchitano 21 March 2023

The Project Manager figure is often little understood in what its real value is: by most people, it is associated with that person who “is good at forwarding emails”. But…are we sure that this is only what a Project Manager does? And, above all, do we have any idea how crucial the project manager contribution…

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Customer Service Innovation Day: towards Customer Service 4.0

ArticlesBy Simona Sadotti 2 February 2023

Although we are now in the “Amazon era”, in many sectors companies still have a traditional approach to customer relations, based on a reactive customer services and traditional communication channels (e.g. fax, telephone, …), that is clearly not effective nor efficient. To deal with digital customers, companies must turn into a “Customer Company”, able to…

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Payments at the core of Customer Experience

ArticlesBy Laura Sciacchitano 20 December 2021

New regulations, new technologies and new players are disrupting the world of payment on a global scale. These new players coming from tech, retail and other industries have chosen one angle to tackle the market by offering new frictionless experiences tailored to changing customer habits. Eurogroup Consulting Italy and its international network, Nextcontinent, have analyzed…

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Telehealth: A Case for an Integrated Care Approach Beyond COVID-19

ArticlesBy Laura Sciacchitano 14 June 2021

COVID-19 accelerated the digitalization of healthcare and the adoption of telehealth globally. Amidst global lockdown and quarantine measures, access to telehealth is increasingly crucial. Eurogroup Consulting Italy and its international network, Nextcontinent, have analysed the impact of Covid-19 on the development of telehealth. This white paper takes stock of the level of maturity of the…

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New ways of working – we are not going back to normal

ArticlesBy Laura Sciacchitano 30 April 2021

We are not going back to normal. We all want something will, like economy, social restrictions, healthcare system; but something other never will. Most of us totally agree that CoViD-19 represents an unprecedented disruptive force, that has impacted almost everything in our lives: how we socialize, how we take care of ourselves and families as…

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Pre- and post-merger integration: How to ensure the business continuity in the market, meeting the deadlines and the goals defined at global level?

ArticlesBy Laura Sciacchitano 25 June 2020

Over the past years, across different sectors, we witnessed a significant number of acquisitions and mergers, which impacted entire companies or specific branches. These kinds of operations are a response to a continuously changing market and to an extremely competitive environment. There are several reasons behind these operations and can be categorized into one, or…

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Digital and Pharma – How to effectively leverage on digital assets to engage the customer

ArticlesBy Laura Sciacchitano 19 May 2020

CoViD-19 outbreak is radically changing almost everything we do and it is quite clear that we won’t get back to the “normal situation” (at least in the short term) but we will be required to live in a “new normal”, where some of the new behaviours will stabilize. In particular, customers’ behaviours are changing and…

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New ways of working post CoViD-19 – How to lead the future of work

ArticlesBy Laura Sciacchitano 28 April 2020

CoViD-19 outbreak is deeply impacting our lives, the caring for our families, our health and businesses work. Lockdown and social distancing, imposed by the Government to slow the spread of the virus and avoid a potential healthcare system collapse, will probably last for few weeks, but how long will it really take to go back…

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